Backstage Pass- Real Customer Service
by Sky on Jul.15, 2009, under Making organizations work, TG2009, Traveling Geeks, Video Interviews, Videos
Customer service takes dedication, and Craig Newmark, founder of Craig’s list, takes this to a degree you won’t see many places. Every day, whether he’s at home in San Francisco or on the road in England, he attends to his half-time position as customer service rep for the institution he founded.
Each night, as we’ve been winding up or down the evening activities, Craig has bowed out at a reasonable hour to go online and attend to customer issues as they come up. Being +8 hours from San Francisco’s time zone has helped, but it’s still a remarkable thing to see this kind of dedication.
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I hope you'll enjoy this mix of topics stemming from my ongoing experiences in the world of online communication. Oh, and sometimes the inspiration comes from face-to-face communications too. Many are sparked by my work as Chief Technology Officer of The Dalai Lama Foundation. Current Features —
CyberSpark.net — Cyber-defense for free speech and human rights onlineMany Paths to Peace — Explore the many ways compassionate peacemakers are working to make this a better world. (Video interviews)
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