arrow11 Comments
  1. Heather
    Dec 17 - 4:45 pm

    If you do not want the email and text from USPS, what do you do to cancel the real mail notification alerts?

  2. sky
    Jan 06 - 8:47 pm

    You have to sign up for them in the first place. To turn them off, you go to the postoffice and give them a similar form asking to turn off the alerts.

  3. Susan
    Apr 29 - 5:23 am

    I cannot turn off the Real Mail Notification. I closed the PO box two months ago. I moved 3,000 miles away. I called the USPS location, but they don’t know how to turn it off either. I wish I had never signed up for this in the first place. Currently, I am on hold with the USPS.

  4. sky
    Apr 29 - 6:13 am

    My post office has a paper form that requests the alerts. They said I can fill it out again and “uncheck” the alerts box to turn it off. I’m not going to try that because I like the alerts on my box.

    Now, yours might be different if you are not the current owner of the box. Since they have a record, maybe they will listen to logic and let you turn alerts off. Clearly if you are receiving alerts the new owner has not turn on notification themselves.

    Then again, the current owner of the box should also be able to turn it off too, but they have no motivation to do that. Maybe they are nice folks and would help you. Get the form from your current office, and mail it, with a cover letter, to your old box with a note asking them to fill it out to cancel the alerts.

  5. JS
    Oct 28 - 6:34 am

    Some genius signed up for the service with the wrong number, Mine! Now I get a damn text message every day telling me there is mail in a PO box I don’t own. And there is no way to stop them!

  6. Fox
    Mar 23 - 8:05 am

    I had to wade through a number of customer service reps, but apparently, you email them at with “Unsubscribe” in the subject line and in the body, write a formal request for them to discontinue the notifications.

  7. Karin
    Jul 24 - 8:28 am

    Thank you for the unsubscribe information, Sky and Fox. Both suggestions sound very reasonable. I’ve been searching everywhere trying to find out how to stop email notifications. The local PO and 1-800-ASK-USPS don’t have any ideas, and the Internet is mostly just frustrated posts about it. I’ll try your suggestions, and if it works, I’ll post again to tell you and your readers.

  8. Karin
    Jul 28 - 2:09 pm

    Sending a short note to worked like a charm. I did as Fox suggested, and a few days later (just now) I got an email saying that my service had been terminated. Thanks Fox!

    Sep 14 - 11:42 am

    THANK YOU SO MUCH FOX AND KARIN!!! Just sent my email request, praying that it works for me. I moved almost a year ago and still get those messages!!

  10. PO Appreciation Customer
    Oct 01 - 10:52 am

    The Post Office is a fantastic agency. I wish Congress would stop trying to bankrupt it.

    I appreciate that they never lose mail, it is always arriving as predicted. Then this new service for PO Box holders is simply fantastic.


  11. alissnow
    Nov 27 - 5:24 pm

    Thank you so much for this information! I’ve been trying for 4 months to cancel the service since I closed my PO Box, and until now no one in any post office or at the USPS customer service has been able to help. I just may inform various USPS workers about the email address.

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