Sky’s Blog

I guess you gotta wake up from the dream sooner or later. The iPhone was a really great advance, a phone with an integrated iPod, podcasting, visual voicemail, browsing, email and all the software gadgets. And the multi-touch screen clinched the deal. I have had a great two years with it—lots of exploration and fun. (Love those maps!)

But with the upgrade to iOS 4, my 3G iPhone is no longer usable for phone calls, and I’m having people call me on my landline, or just leave voicemail messages for me and I try to return them later on.

Can’t slide the green slide to answer button when a call is coming in. I touch it, try to slide, and it just sits there sucking its thumb. Slide, slide, slide…and it won’t budge. By the time it finally reacts, the call has gone to voicemail.

The Wall Street Journal online [July 28th] reported that (in their opinion) Apple is paying attention now and looking into the situation. I hope so, because I’m still looking at alternatives to this iPhone and to Apple in general, after 32 years of fanatically supporting (and purchasing) Apple products!

In my earlier trials and tribulations

I went to the Apple Genius bar and the genius told me to reset my phone to factory conditions. He wouldn’t even have a conversation with me about anything short of that. Just go home and reset—can’t anything for me.

Then I found other online solutions, none of which worked.

Then I started deleting apps – and after dropping about a dozen apps, the phone got better.

But I still can’t answer calls because of the balkiness!

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They’re taking a bit of an extreme position, but in an article Is Apple Making iPhone 3G Totally Unusable To Force Upgrade? TechPulse360 hypothesizes that Apple is forcing an (equipment) upgrade on its customers by making iOS 4 run so slowly on the original 3G iPhones that they’re basically unusable. If course Apple execs aren’t that stupid. But they certainly did not test enough before releasing the system upgrade.

I reported to Apple about ten days ago^[1] that my 3G iPhone was balky and not reacting quickly enough to taps, and I wrote on Friday last week that a “genius” at the Apple Store had blown me off when I told him I wanted to talk with him about why my 3G phone was so slow. He told me to reset the phone to factory conditions and suggested that everything would be fine after that. He didn’t even tell me to come back later to check in—he just said go reset my phone. In other words, go fix the product myself. He really did not want to talk about it.

I really did feel like very few people were seeing or acknowledging this problem. And that perhaps I was one of very few people experiencing this slowness. Except that the AppleCare guy did say he was hearing this a lot…hmmm.

So finally I did reset my phone. And it didn’t make it any faster. It was still balky and stuttering when I tried to touch or drag on the screen. It was so frustratingly difficult to interact with that I just wanted to trash the iPhone and get a DroidX. I was/am that mad!

However, today when I removed a bunch of apps from my upgraded 3G iPhone, it did help quite a bit. I removed everything that has/had “push” notifications (New York Times, AP Mobile, LinkedIn, Facebook and a bunch of others—13 in total) or might be running in a background mode. I don’t know that any or all of them were the culprits, but I got rid of a long list of apps. And today, on a long urban hike, I ran EveryTrail (one of my favorite apps!) and a whole bunch of other apps with only a bit of slowness from time to time. Mostly I encountered the slowness when I was trying to slide the green button to open the phone after it had been sleeping for a while…like when I was trying to answer a call, which still can be a challenge with the slow 3G and the upgraded OS.

TechPulse360 is calling for Apple to offer a downgrade path back to iOS 3 — and I certainly agree with them. I’d like to be able to at least answer calls, and currently the phone is slow enough that this is difficult to do before the call jumps to voicemail.

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[1] I called AppleCare, and a great tech took me through a discussion of why it might be slow, including suggesting that I drop some of the more demanding apps, like FaceBook and LinkedIn. And he suggested I visit the Genius Bar at an Apple Store for more help.

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I made the mistake of letting my 3G iPhone go ahead and automatically upgrade to IOS 4 (the new version of the iPhone operating system) the day it was released.

What a mistake that was! But how could I have known in advance? I always upgrade my iPhone right away, hoping that it will do more and funner things.

More and funner I’m up for, but slower I was not expecting!

Now when the phone rings (if it rings at all), and I go to slide the green button on the screen to answer the call, it’s rare that the button even responds to my touch, let alone react fast enough to actually answer the call. The phone has turned into one little spinning beachball of death^[1] with this software upgrade. [The suggested  fix is in the last paragraphs of this article, in case you want to jump ahead.]

This video was so close to my own experience I howled with laughter:

Making products obsolete used to be a matter of adding new features to new physical products until you just felt you had to upgrade to the newest phone or computer, but now… (continue reading…)

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Comeon‘ Apple — we all know “my phone has five bars and yet it drops calls all the time.” I call customer support on average once a month about this. They have even given me credits on my bill (not often). They have told me to download and use their app AT&T Mark the Spot to report poor-reception areas. Which I do routinely.

Now that Apple has announced that the reception measurement on the iPhone is incorrect (reading too high by about 2 bars in some cases), I no longer have an excuse. AT&T claims to have 10 towers within a 2-mile radius of my home office, but most of the time 2 or 3 of them are ”down” and besides, in San Francisco, over half of them are “behind a hill” from me so they do me no good. There are probably only 2 or 3 towers that actually give me any coverage in the office here.

But, Apple knew about the +2 bars problem a long time ago. It was reported in 2009. We were all seeing 2 or 3 bars, and then our software was upgraded and we were seeing 5 bars routinely (except when there were none). We customers knew that the iPhone was giving us more bars than it should have. So why did Apple not know this, or not see the change when this happened in the first place?

And Apple was surprised about this?

Any mobile phone is a mobile radio. And amateur radio operators, which we all are these days, know that if you touch (and thus “ground”) the antenna, you cause a change in signal strength.

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