I guess you gotta wake up from the dream sooner or later. The iPhone was a really great advance, a phone with an integrated iPod, podcasting, visual voicemail, browsing, email and all the software gadgets. And the multi-touch screen clinched the deal. I have had a great two years with it—lots of exploration and fun. (Love those maps!)

But with the upgrade to iOS 4, my 3G iPhone is no longer usable for phone calls, and I’m having people call me on my landline, or just leave voicemail messages for me and I try to return them later on.

Can’t slide the green slide to answer button when a call is coming in. I touch it, try to slide, and it just sits there sucking its thumb. Slide, slide, slide…and it won’t budge. By the time it finally reacts, the call has gone to voicemail.

The Wall Street Journal online [July 28th] reported that (in their opinion) Apple is paying attention now and looking into the situation. I hope so, because I’m still looking at alternatives to this iPhone and to Apple in general, after 32 years of fanatically supporting (and purchasing) Apple products!

In my earlier trials and tribulations

I went to the Apple Genius bar and the genius told me to reset my phone to factory conditions. He wouldn’t even have a conversation with me about anything short of that. Just go home and reset—can’t anything for me.

Then I found other online solutions, none of which worked.

Then I started deleting apps – and after dropping about a dozen apps, the phone got better.

But I still can’t answer calls because of the balkiness!

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They’re taking a bit of an extreme position, but in an article Is Apple Making iPhone 3G Totally Unusable To Force Upgrade? TechPulse360 hypothesizes that Apple is forcing an (equipment) upgrade on its customers by making iOS 4 run so slowly on the original 3G iPhones that they’re basically unusable. If course Apple execs aren’t that stupid. But they certainly did not test enough before releasing the system upgrade.

I reported to Apple about ten days ago^[1] that my 3G iPhone was balky and not reacting quickly enough to taps, and I wrote on Friday last week that a “genius” at the Apple Store had blown me off when I told him I wanted to talk with him about why my 3G phone was so slow. He told me to reset the phone to factory conditions and suggested that everything would be fine after that. He didn’t even tell me to come back later to check in—he just said go reset my phone. In other words, go fix the product myself. He really did not want to talk about it.

I really did feel like very few people were seeing or acknowledging this problem. And that perhaps I was one of very few people experiencing this slowness. Except that the AppleCare guy did say he was hearing this a lot…hmmm.

So finally I did reset my phone. And it didn’t make it any faster. It was still balky and stuttering when I tried to touch or drag on the screen. It was so frustratingly difficult to interact with that I just wanted to trash the iPhone and get a DroidX. I was/am that mad!

However, today when I removed a bunch of apps from my upgraded 3G iPhone, it did help quite a bit. I removed everything that has/had “push” notifications (New York Times, AP Mobile, LinkedIn, Facebook and a bunch of others—13 in total) or might be running in a background mode. I don’t know that any or all of them were the culprits, but I got rid of a long list of apps. And today, on a long urban hike, I ran EveryTrail (one of my favorite apps!) and a whole bunch of other apps with only a bit of slowness from time to time. Mostly I encountered the slowness when I was trying to slide the green button to open the phone after it had been sleeping for a while…like when I was trying to answer a call, which still can be a challenge with the slow 3G and the upgraded OS.

TechPulse360 is calling for Apple to offer a downgrade path back to iOS 3 — and I certainly agree with them. I’d like to be able to at least answer calls, and currently the phone is slow enough that this is difficult to do before the call jumps to voicemail.

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What a mistake that was! But how could I have known in advance? I always upgrade my iPhone right away, hoping that it will do more and funner things.

More and funner I’m up for, but slower I was not expecting!

Now when the phone rings (if it rings at all), and I go to slide the green button on the screen to answer the call, it’s rare that the button even responds to my touch, let alone react fast enough to actually answer the call. The phone has turned into one little spinning beachball of death^[1] with this software upgrade. [The suggested  fix is in the last paragraphs of this article, in case you want to jump ahead.]

This video was so close to my own experience I howled with laughter:

[youtube Pdk2cJpSXLg]

Making products obsolete used to be a matter of adding new features to new physical products until you just felt you had to upgrade to the newest phone or computer, but now……but now all it takes is to add enough software features to a device that it slows down and becomes unusable. Makes your customer want to buy another one. Huh?

I have been told that mobile handset makers want their customers buy a new phone every 18 months. And this is driven by new design and new features. I’ve had my iPhone two years now, and don’t really want to want to buy a new phone because of the expense (and poor connectivity), but with the OS slowing down like this I have two feelings. First, I am really steamed at Apple about releasing an OS that slows my phone to the point of being unusable. And second, I would rather go get a Motorola DroidX at this point because it seems like a good match for my needs, but the Droid isn’t offered as a 3G/GSM phone—otherwise I would have switched last weekend.

I went to see the Apple genius at the store. I walked there from home, which takes an hour. The whole time I was trying to open the maps app and have it plot the walking route, so I could estimate my arrival time, and I never did get that estimate because I reached the store before I could open the app and get through all of the steps in the maps app. I reached the genius bar on time, and I explained the slowness of the 3G iPhone to the genius, and his answer was

“you need to restore your phone to factory conditions and reload all of your apps and passwords.”

That was all he would say. He wouldn’t look at the phone, and wouldn’t discuss it further. Just told me to go take care of it myself. Boy did that piss me off!

For me this wasn’t an option because I really didn’t want to lose my passwords and settings, and didn’t want to spend all of the time it takes to go through the restore, the reset and then look up and restore all the passwords and setting (a couple of hours, minimum). It’s like the old canard about Windows machines that get cranky, and you call customer support and they say “just reinstall Windows.” Has Apple really come to this as the first step in fixing a product? And they won’t even discuss other options with you?

A company that insults or ignores its long-term customers is killing off its brand.

The fix, maybe: Here’s a page describing what looks like a real and much faster fix than a full restore—disabling the Spotlight indexing and search on the phone. Indexing is, of course, performed in the background, and does affect and computer’s performance to a degree. It happens on my fast MacBook Pro, and even there it affects performance at times—so it must really be killing the iPhone. Some people feel this has fixed the problem for them, and others don’t.

Cult of Mac also reports that two “hard resets” in a row will cure the slowness. Without a factory restore. And again, some people report that this worked beautifully and some said it didn’t make any difference.

Followup #1—July 30 2010: So I disabled Spotlight indexing, and did several hard resets, combined with a full Restore (factory reset and restore contents from backup). It took me nearly 3 hours (16GB 3G iPhone with 12GB of data in it) and I now have to put most of my passwords in again. I felt that the phone was somewhat faster after the restart, but I can’t really swear that these steps solved the problem. Probably I’d say “it’s not a dog anymore.”

Followup #2—July 31, 2010: It didn’t help much. Still almost impossible to slide the green button to open the phone when it’s ringing. I dumped these apps as a test: Google Earth, Google Mobile, IMDb, AIM (Free), AP Mobile, The Extraordinaries, Facebook, LinkedIn, NYTimes, Yelp!, TweetDeck, Brightkite, WebEx. Let’s see how it goes—I’ll be hiking to day and will try out everything.

So, if you’re experiencing this slowness, you might try one of both of those processes to see if it helps you. My phone was almost useless, so I had to try something.

[1] On Mac OSX, when the system is waiting for software to catch up with the user, it displays a rainbow-colored spinning pinwheel that we refer to as “the beachball” — kinda like Twitter’s fail whale.

The post Forget iPhone 4, just make my 3G iPhone work again! appeared first on Sky's Blog.

Now that Apple has announced that the reception measurement on the iPhone is incorrect (reading too high by about 2 bars in some cases), I no longer have an excuse. AT&T claims to have 10 towers within a 2-mile radius of my home office, but most of the time 2 or 3 of them are ”down” and besides, in San Francisco, over half of them are “behind a hill” from me so they do me no good. There are probably only 2 or 3 towers that actually give me any coverage in the office here.

But, Apple knew about the +2 bars problem a long time ago. It was reported in 2009. We were all seeing 2 or 3 bars, and then our software was upgraded and we were seeing 5 bars routinely (except when there were none). We customers knew that the iPhone was giving us more bars than it should have. So why did Apple not know this, or not see the change when this happened in the first place?

And Apple was surprised about this?

Any mobile phone is a mobile radio. And amateur radio operators, which we all are these days, know that if you touch (and thus “ground”) the antenna, you cause a change in signal strength.

The post The iPhone is an “amateur radio” appeared first on Sky's Blog.

In Sci-Fi Channel’s series Caprica, portable computing has become “foldable” and takes the form of sheets of “paper” on which characters, symbols and other stuff light up so you can read them. The paper is touch-sensitive and you can move the characters around as well as tap them (read “keyboard”).

In Minority Report, John Anderton (senior investigator in the Department of Futurecrime) has his wall-size glass see-through display where he can touch, drag-and-drop, and call up data (and photos) from the archives. But nothing really portable, like a pad/tablet in that particular vision of the future. This theme has been picked up in numerous films over the years, most notably recently in James Cameron’s Avatar where displays are mostly glass or 3D. (Let alone that the ultimate in displays and projection is the “avatar” itself.)

And cyberpunk novels (William Gibson for sure) are campy and amusing because of their notion that data will be passed around on floppy disks. But at the same time you can “jack in” — meaning connect a computer or network into your brain directly. So there are direct computer-human interfaces, but we were still mostly using rotating disc storage of one sort or another for our real computers until just the last 2 years (SSD in the Apple Air being a primary example). Personally, I prefer this solid state or even (future) non-rotating optical storage and it’s clear that it already pervades the entire portable devices market. (The iPad has solid-state SDD storage, all phones do, cameras, etc.)

In Star Trek (the  2009 movie being the prime example) there are lots of glass-see-thru devices, and on some Trek series like DS9 (first illustration above) the portable devices look like an iPad, and you can tap on them, read data from the screen, but (interestingly and entirely the point here) the data stays with the device and one crew member will frequently hand off a device to another crew member (containing a task or assignment to be completed). This idea of “disposable” or at least “transient” devices somehow linked to the information they hold that aren’t in any sense owned by an individual, is I think not going to happen because of ubiquitous wireless, but it’s worth noting. It’s kind of like smart paper, isn’t it? And the same happens in Caprica’s vision of its parallel universe. Presumably the Trek pads talk to the mother ship and can receive assignments wirelessly, but like the economy of Star Trek (long past money and into “everyone is taken care of”) the devices just don’t have personal “ownership” like today’s phones and pads.

This kind of device handoff won’t happen for the iPad, of course, until its price reaches the disposable or discretionary level.

[1] My first table was a Toshiba Tablet PC, from around 2005, and although it required a stylus rather than finger touch, it had great handwriting recognition and operated smoothly once you got past the 5-minute MS Windows boot up time. (And sometimes even longer…)

[2] Apple is releasing the iPad in international markets today, and WSJ reported on the big frenzy on opening day in Japan!

The post Pad Computing in Sci-Fi and in Real Life appeared first on Sky's Blog.

Oh, and I subscribe to Scientific American digital (monthly) and read it as a PDF on the screen rather than get all that paper that just piles up before I can get to it.

As in quantum-tunneling^[1] effects, you can get me past the initial resistance to an ebook if:

• The price of the ebook is 60% or less than the price of the physical book; or if
• I don’t want the physical book hanging around anyway after I’ve read it; or if
• It’s available in PDF so I can read it anywhere (though I do purchase prioprietary DRM formats frequently); or if
• It’s $9.99 even if I think I could find a paperback for slightly less somewhere else.

It is just so much easier to take an ebook with me and read it on my screen (or iPhone in the case of the Kindle^[2] and Fictionwise readers)!

[2] There’s a Kindle book reader iPhone app that allows you to buy and download Kindle books from Amazon to read them on your iPhone. No reason this wouldn’t also work on the iPad, since they say 140,000 apps already run on it. (I wonder who took the time to test that assumption…) Fictionwise.com also has a reader available in the app store.

The post The $9.99 ebook appeared first on Sky's Blog.

[If you’re reading this on an iPhone you’re already seeing how it works, if not you should feel free to pull out whatever your smartphone is and go to my blog home page to see how it works.]

When you visit a blog that has this plug-in enabled, if you’re on an iPhone (or some other smartphones) you’ll see a concise display of the most recent entries in the blog. It includes titles, dates, and categories only. [Illustration left.] My blog theme is white type against a black background, but the plug-in takes just the pertinent information and displays that using a substitute theme that looks fine on the iPhone screen.

Then… Then, if you tap the title of an article, it opens up to show you a short excerpt. [Illustration right, where I’ve selected Phonebooth 2.0 to expand.] It’s javascript, so the “opening up” is a smooth sliding open motion. Notice that my white-on-black theme has been replaced by a gray-on-white theme, which is easier to read on the small smartphone screen. It’s still using the body copy of my article, but re-theming it so it looks good.

Oh yeah, and if you don’t like the look on your smartphone, there’s a slider at the bottom of every page that lets you return to your regular site rather than use the WPtouch framework! And when you’re in the regular view, the slider is also at the bottom of every page so you can return to the WPtouch theme.

If you like the preview of the article, you can tap to open the entire article. [Illustration left] Again, it’s in the WPtheme format, colors, backgrounds, and looks the way you’d expect an iPhone app to look, and I was surprised and happy that my white-on-black theme still looks great when translated this way!

Photos look OK, and embedded YouTube videos look OK, and on an iPhone they play (unlike many other video streams). Photo “alignment” doesn’t work, but I think I can fix that… This is really slick.

As I said, the only shortcoming right now^[2] is that I can’t get to a page on my site if it’s only listed in the menus. (The top menus/tabs don’t appear.) If it’s linked within an article, then it’s OK and you can reach the page, and it in general looks fine (there are a few glitches), so I hope this will be fixed up in the near future. Meanwhile, it’s still a great idea and a great implementation.

The plug-in’s creators also show graphs proving that their plug-in reduces the loading time of sites, probably because it eliminates a lot of the heavy code overload that most WordPress sites carry with them.

[2] The problem is that there is no easy way to get to a page rather than just the posts on your blog. I’ll contact the developers and see if there’s anything I can do to help them enable this feature. Here’s a page that works— The Social Graph of Malware. Here’s a page that doesn’t— About the Photos.

The post WordPress iPhone “Theme” is Fantastic! appeared first on Sky's Blog.

Métro Paris

The talk about Apple taking down this app appears to be related to the stress it puts on the iPhone and/or that the 3.0 software toolset (the “API”) in the phone itself isn’t really ready to support this app. They say it won’t be available until 3.1 is released. (Does this mean it’ll run on my regular 3G iPhone?) It is a great step forward! And definitely visonary.

Métro Paris is available from the Apple iTunes/iPhone store now. Did I say it only works in Paris?

[2] Augmented reality extends the “real” experience with the phone by adding (in this case) visuals that provide additional information.

The post Augmented reality “HUD” displays on iPhone appeared first on Sky's Blog.

I already use a touch screen iPhone all day long, so I’m used to swiping and tapping a lot.

And the touchpad “gestures” on the Macbook Pro^[2] allow me to work essentially the same way I work on the iPhone (tap instead of click; and two-finger tap instead of “right click”; and two-finger drag to scroll things in a window; and so forth). In fact, I have almost entirely stopped using the mouse (with scrollwheel) that I used to use on my previous computer in favor of gestures on the touchpad of the Macbook.

I couldn’t believe how intuitive they were. Each gesture totally makes sense in terms of what it does, finger positions, and direction of swipe. Kudos to Apple on this. It almost makes it worth the entire price of the upgrade just to get this one feature.

Punchline: But when I run my greasy fingers across the glossy Macbook screen it sure smudges things up.  LOL  Can’t wait for a full-size “tablet Macintosh” to come along!

[2] And the other thing I like about the new Macbook Pro is the unibody aluminum construction. My old Powerbook flexes considerably when I carry it in one hand, and this new single-piece-of-aluminum construction does not flex at all, making it very much more solid! This is different from any other laptop computer I’ve ever owned.

The post Can’t keep my hands off that laptop’s screen! appeared first on Sky's Blog.

I find that hiking 10+ miles with a 20-lb pack gives me an opportunity to clear my mind for 3 hours, see some of the city (or the surrounding territory), work off a thousand or so calories, take a few interesting photos, and see people doing a lot of silly things.

Read more about that iPhone app EveryTrail…

This iPhone app EveryTrail goofed me up last weekend when I hiked the Headlands in Marin County and it completely lost all of my data – after 10 miles of recording. So today I did another urban hike, down to the Ferry Building, around the Embarcadero to near Pier 39, then back down Van Ness Avenue and up Market Street to my starting point. This time its recording was quite good! There were a few of the usual GPS glitches (it’s hard for the GPS to see enough satellites in an urban setting with hills and skyscrapers around), but by and large it recorded my track pretty well.

I’m comparing the distances against the Nike Plus Sportband, and the EveryTrail app always reads about 10% higher than the Sportband, so I’m not sure which one to believe yet. I think that probably half of the difference is due to GPS inaccuracies, so I’d say that the Sportband (for me) records about 5% lower than my actual mileage, and EveryTrail probably records 5% higher than actual.

The EveryTrail widget (see below) is giving me a little trouble, but try clicking “Full” and then double-click to zoom in on San Francisco and you’ll see how it recorded my route. There’s gotta be a way to get the widget to zoom in automatically, but I haven’t figured it out yet, sorry.

(If you have Google Earth on your computer, you can download this KML file and see my trip in Google Earth – I absolutely love this!)

SF loop

Widget powered by EveryTrail: GPS Geotagging

The post The Quantified Self – More Geo-Tripping appeared first on Sky's Blog.

I picked up an iPhone app called EveryTrail, and have been testing it against measured walking/running courses all weekend, and also tried to use it to measure a walk from my house to the Ferry Building and back on Sunday (it was way off due to GPS inaccuracies in the skyscraper canyons of downtown San Francisco, but it’s spot-on when the GPS satellites are unobstructed, such as on the waterfront).

Here’s (below) a Saturday hike I did from Crissy Field to the Golden Gate Bridge, then back along the Embarcadero to Pier 23, with a return to Crissy Field – a little more than 10 miles. You can double-click to zoom in on the map, and you can drag it to see the kind of detail this app records. The iPhone has to remain on (not sleeping) the entire time in order to record the GPS data, and I ran the battery down below 20% over the course of almost 4 hours. I was also wearing new shoes, and I can hardly walk today my feet are so raw. But it was a lot of fun.

Crissy Field, Marina, Embarcadero

Widget powered by EveryTrail: GPS Geotagging

The post The Quantified Self appeared first on Sky's Blog.

Can’t tell you how many hundreds of hours I spent fiddling around with antenna positions in order to get good reception. In those days they were mostly long wires strung from buildings or trees, but the principle is the same for a mobile phone antenna. It all depends on the direction the antenna’s pointing, the distance from “ground” (actual earth or metal objects below the radio’s antenna) and other factors that are just too hard to predict. And so we “fiddle” until we get it right.

In the case of a mobile phone, which is also a radio transmitter and receiver, the variables are pretty much the same. They include whether you’re holding the phone in your hand or not, whether it’s near metal objects, whether you’re inside a steel or concrete/brick building, and your orientation with respect to the cell you are currently connected to. So when you hear “can you hear me now?” what’s going on is that you and your callee are each adjusting or moving your radio and antenna to get better reception. We have all become amateur radio operators!

The post We’re all Amateur Radio Operators now appeared first on Sky's Blog.

The post Your hand IS the keyboard appeared first on Sky's Blog.

Well, let’s just blame it on Twitter. Or on the new iPhone. Or on two clients wanting 70-hour weeks from me all month. Or on processing 4 hours of teacher training videos.

Nah, let’s just blame it on Twitter.

Twitter seems to have taken a big bite out of my blogging energy lately.

I primarily use Twitteriffic on my iPhone to both follow and to create new tweets, but I also love Twitterfox (a plug-in for the FIreFox browser) if I’m at a computer (it just pops up a little panel showing the most recents, and lets me quickly twipe a new tweet whenever I feel the need.

But why do I even bother with Twitter? – because I get stoked with a dozen new ideas every day! In the old days, “kids” used Twitter to vacuously and narcissistically communicate “I’m having breakfast” or “I’m on the bus” or “I’m at the coffee shop.” But somehow a large number of busy people realized that not only was this a waste of a good communication medium, but something better could actually be done with it – and now what we do is communicate concepts, places, activities and ideas of interest to our group. Someone might be experiencing writer’s block and need inspiration and put out a call for help that explains the concept she’s working on, and get back a half dozen interesting tangential ideas! Another might have returned from a trip and posted photos – and will put up a tweet pointing to the photos. Someone else will be at a conference and will tweet about each speaker’s primary concept.

You have to carefully pick who you “follow” (whose tweets you subscribe to) on Twitter, but once you have your list tuned well, you have constructed a channel that lets you really stay in touch with the ideas and activities that will surface as blog posts and news in the next 24 to 48 hours. And you get a real boost from knowing what your friends and colleagues are working on and thinking about.

The post Twitter made me (not) do it appeared first on Sky's Blog.

At first when Mike Liebhold (of IFTF) pointed me at the Netshare iPhone application from Nullriver, I was hopeful that we possibly could have a “tethered iPhone.” This means we could use an iPhone to allow our Mac to have access to the Internet when on the road.

3G phones are generally capable of being linked or “tethered” to a computer via bluetooth or USB in such a way that the computer can use the phone as a connection to the Internet. I used my Moto RAZR that way for several years, paying for a $20/month data plan. Although tethering provided between 40k and a maximum speed of 80k (bits per second) or roughly 2x phone line speeds, it was nevertheless really handy in those moments when I was far from free wi-fi or phone lines. And I had long ago dropped my AOL dial-up service, so dial-up wasn’t really an option.

And since using the iPhone to connect a computer to the net is a violation of AT&T’s terms of service, none of us ever thought that such an app would be sanctioned and appear in Apple’s online store. Obviously it would be done for “jailbreaked” iPhones, but probably not for those remaining solidly in the AT&T fold.

But the app did appear. Then it disappeared. Then it reappeared. Oof. Was it Brigadoon? Or was it the Flying Dutchman?

So when the app was visible online, this afternoon, I quickly plunked down $10 and downloaded Netshare to test.

Turns out that it doesn’t really tether the phone. Instead, what it does is serve as a SOCKS proxy for your computer, which means the computer can access web sites (including secure HTTPS) thru the phone’s 3G or EDGE connection. That’s really handy at those times when nothing else’s available, but it’s not quite everything that we need. You couldn’t get email onto your computer thru this app, for instance. (At least I haven’t figured out how to.) But you could do webmail. And anyway, you can do email on the iPhone if you have your accounts set up right.

So I’m happy with it as an emergency standby.

Technically the way it works is 1) you configure your Mac to create an ad-hoc Wi-fi network; 2) you configure the iPhone to join that network; 3) you bring up Netshare on the phone, which runs a SOCKS proxy on port 1080, available to any device that’s on the ad-hoc wi-fi network, and voila the Mac has access to HTTP and HTTPS sites thru the proxy software running on the iPhone. The access out “the other side” is via 3G or EDGE.

Slick, and unexpected, and a violation of the TOS, but still this is going to save my neck at some point in the future.

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