Comeon‘ Apple — we all know “my phone has five bars and yet it drops calls all the time.” I call customer support on average once a month about this. They have even given me credits on my bill (not often). They have told me to download and use their app AT&T Mark the Spot to report poor-reception areas. Which I do routinely.

Now that Apple has announced that the reception measurement on the iPhone is incorrect (reading too high by about 2 bars in some cases), I no longer have an excuse. AT&T claims to have 10 towers within a 2-mile radius of my home office, but most of the time 2 or 3 of them are ”down” and besides, in San Francisco, over half of them are “behind a hill” from me so they do me no good. There are probably only 2 or 3 towers that actually give me any coverage in the office here.

But, Apple knew about the +2 bars problem a long time ago. It was reported in 2009. We were all seeing 2 or 3 bars, and then our software was upgraded and we were seeing 5 bars routinely (except when there were none). We customers knew that the iPhone was giving us more bars than it should have. So why did Apple not know this, or not see the change when this happened in the first place?

And Apple was surprised about this?

Any mobile phone is a mobile radio. And amateur radio operators, which we all are these days, know that if you touch (and thus “ground”) the antenna, you cause a change in signal strength.